If you would like to return any items from your order, just return it to us within 30 days of receipt. As long as the goods are unused, in new condition and returned in or along with their original packaging, we will happily refund you via your original payment method.
Do I get my postage included?
We don't refund the cost of returning an order back to us unless there was an error on our part in dispatching your order, or the goods were faulty or damaged.
We do recommend that you retain your proof of postage until you have received credit for your return, as we regret that we cannot be held responsible for the non-delivery of returned goods.
Return Conditions
1. For items with no quality issue, please ensure the returned items are unworn, unwashed, undamaged, have the original tags attached and the original packaging. All return requests must be authorized by our customer service team before shipping to our returned address.
2. For items with quality or size issue. Please contact our customer service with some clear pictures to show the problem. Once confirmed, return address will be send to you immediately.
For below circumstances, customers could contact us for return or refund:
1) Received wrong or damaged item(s)
2) Items are not as described on product page
3) Received faulty item(s)
4) Missing item(s)
5) Poor material or workmanship
What if I receive a faulty item?
If you believe that an item from us is faulty, please email us at support@petnoo.com as soon as possible. Please send us a brief description and include images of the fault too. We will refund the postage of any item we have confirmed as faulty up to the value. Please include all parts with your package, including any damaged or removable parts. Unfortunately, if we do not receive all parts we may not be able to confirm a fault.
If an item isn't deemed faulty by the manufacturer or all parts are not returned, we will offer a partial refund instead.
Return Process
Please carefully follow our return process to minimize any delays:
1. If your item is qualified to be returned, please contact with our customer sevice(support@petnoo.com) for :
• Order number
• SKU number or product name
• Reason for return
2. Our customer service team will respond to your request within 24 hours.
3. Please return the item to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.
Who is responsible for the shipping and return costs?
We will not refund original shipping charges, unless the reason for the exchange or return is due to an error by petnoo. Your refund will equal your order total, minus the transaction fee and the shipping charges.
When I will get mt refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Information
Whether you have a question or just want to tell us how we're doing, simply email to us. We appreciate your feedback on our products, website, and service. Let us know what you think!
Email: support@petnoo.com
Office Address: 1010-A03, Wantong Building, No. 3002, Sungang East Road, Sunxi Community, Sungang Street, Luohu District, Shenzhen City, Guangdong Province, China