Shipping Information
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
Processing time: Between 1 - 5 Business Days
Shipping time: Between 5-14 Business Days (Delivery Within Approx 14 - 21 Calendar days)
Shipping Notes
It need to pay AU$ 8 shipping fee under AU$69.99, over AU$69.99 free shipping for each order. If you have any questions about shipping costs, please email us at support@Petnoo.com. The rates above apply to ground shipping from USPS, UPS or FedEx for Australia, US, UK, German, Canada.
If expedited shipping service is needed please contact us. If this applies to your order, you will be notified PRIOR to shipping and PRIOR to being charged.
Tracking
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if your order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
Delivery
Delivery Time usually need to 10-15 Business Days.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.Your order may be delivered to you by either the local post office or a local courier.
Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when delivery is made, a notice card may be left by the postal service to advise on how and where your parcel can be collected.
Taxes & Duties
Generally speaking,there no extra customs duties. But the recipient will be fully responsible for the charges if there is any once order amount over $800.